Troubleshooting

Basic troubleshooting

Here are helpful hints to follow before taking further action when a problem occurs:

Try to figure out which part of the computer is causing the problem.
Make sure you turn on all peripherals before you turn on the computer.
If an external device has a problem, make sure the cable connections are correct and secure.
Make sure the configuration information in the BIOS setup program is set correctly.
Make sure all device drivers are installed correctly.

Take notes on your observations. Are there any messages on the screen? Do any indicators light up? Do you hear any beeps? Detailed descriptions are useful for service personnel if you need to ask them for help.

If the problem persists after following the instructions in this chapter, contact an authorized dealer for assistance.

Solving common problems

The removable battery does not charge (The battery indicator flashes red).

Make sure the AC adapter is properly connected and the removable battery is properly inserted.
Make sure the battery is not too hot or cold. Allow time for the battery to come to room temperature.
If the battery does not charge after being stored at very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem.
Make sure the battery is inserted correctly.
Make sure the battery terminals are clean.

The operating time of a fully charged battery shortens.

If you partially charge and discharge the battery frequently, it may not be fully charged. Initialize the battery to solve the problem. (Fully charge the battery when it is off, discharge it to 0%, and then fully charge it when it is off, repeat this process two to three times).

The battery operating time displayed by the battery meter does not match the actual operating time.

The actual operating time may differ from the estimated time depending on how you use the computer. If the actual operating time is much shorter than the estimated time, initialize the battery.

Nothing appears on the screen

The notebook may be in sleep mode. The device turns off automatically due to power management Press the power button to wake up the display.
The brightness may be set too low. Increase the brightness.
The screen output may be switched to an external device. Please switch the screen via the Windows control panel.

The screen suddenly goes black and the power indicator goes out

Make sure that the power adapter is properly connected.
If the device is running on battery power, the battery may be dead. Charge the battery.

The quality of the wireless LAN signal is poor

The notebook may be out of range. Move the notebook closer to the access point or another wireless LAN device that is connected to it.
Check if there is any interference in your environment, such as microwave ovens, cordless phones. Move the tablet away from objects that cause interference.

I cannot connect to another wireless LAN device.

Make sure the wireless LAN function is turned on.
Make sure the SSID setting is the same for each wireless LAN device on the network.
Reboot the notebook.
Make sure the IP address or subnet mask setting is correct.

I can't connect to another device with Bluetooth

Make sure that Bluetooth is turned on for both devices.
Make sure the distance between the two devices is 10 meters max and there are no walls or major obstacles between the devices.
Make sure both devices are turned on and configured to be detected.
Make sure that both devices are compatible.

The GPS application cannot find my location

Make sure that the GPS is turned on.
Make sure the GPS receiver and location sensor are enabled in the control panel.
The notebook may be out of range of reception.
Move the notebook outside or closer to a window.
Check for interference in your environment, such as microwave ovens, cordless phones. Move the notebook away from objects that cause interference.

No sound is output

Adjust the volume of the notebook by pressing the volume controls.
If you are using an external audio device, make sure the cable is connected properly.

I can't project the notebook's display onto another monitor

Make sure that the selected output setting is correct.

The computer does not recognize a newly installed device.

heck if a device driver needs to be installed. (Refer to the documentation supplied with the device).

The device may not be configured correctly in the BIOS setup program. Run the BIOS setup program to identify the new type.
Check the cables or power cords for proper connections.
For an external device that has its own power switch, make sure the device is turned on.

The keyboard does not respond.

Try connecting an external keyboard. If it works, contact an authorized dealer because the internal keyboard cable may be loose.

The touchpad does not work, or the pointer is difficult to control with the touchpad.

Make sure the touchpad is clean.

I cannot access the LAN network.

Make sure the LAN cable is properly connected to the RJ-45 port and the network hub.
Make sure the network configuration is correct.
Make sure the user name or password is correct.

Power Management Problems

The computer does not automatically enter sleep or hibernation mode.

If you have a connection to another computer, the computer does not enter Hibernate or Sleep mode when the connection is active.

Make sure that the sleep or hibernation timeout is enabled. The computer does not enter Sleep or Hibernate mode immediately.
When the computer performs an operation, it usually waits until the operation is complete.

The computer does not return from Hibernation or Sleep mode.

The computer automatically enters Hibernate or Sleep mode when the battery is depleted. Perform one of the following steps:

Connect the AC adapter to the computer.
Replace the dead battery with a fully charged battery.

An application program is not working properly.

Make sure the software is installed correctly.
If an error message appears on the screen, refer to the software program documentation for more information.
If you are sure the operation has stopped, reset the computer.