Description of the problem: An installed programme is not working properly.


Possible causes:


  • The software is not installed correctly.
  • The software is not compatible with the installed operating system.
  • The software requires certain authorisations.
  • Another programme is preventing it from running (e.g. virus scanner).


Possible solutions:


  • Ensure that the software is installed correctly.
  • If an error message appears on the screen, read the software documentation for more information.
  • Check in the Windows settings whether the necessary authorisations have been granted.
  • Check the software documentation to see whether the software is compatible with the installed operating system.
  • Check whether other processes or programmes are preventing execution.