Notes on service and maintenance work


Only experienced electronics personnel should open the computer housing. Do not open the housing. It does not contain any parts that can be maintained by the user. Opening the housing will void the warranty. Always completely remove the power cable from the case when working with the hardware. Always ground yourself to remove static charges from your body before touching internal parts. Modern electronic devices are very sensitive to electrical charging. As a safety precaution, always use a grounding bracelet. Place all electronic components on a static-dissipative surface or in a static-shielded bag if they are not inside the housing.



Trennen Sie das Gerät immer von Ihrer Stromversorgung bevor sie es reinigen. Benutzen Sie keine Säure, Ätzflüssigkeit oder Spraywaschmittel zur Reinigung. Eine gute Option ist es ein feuchtes Tuch zu verwenden.





Technical support

For the most up-to-date information about this product (documentation, technical specifications, system requirements, compatibility information, etc.), visit www.werocktools.com 


This manual contains simple troubleshooting instructions. In case of complete failure or serious damage, please contact your distributor, sales representative or customer support if you need further assistance. Before calling, please have the following information ready:


- Product serial number

- Connected periphery

- Complete problem description

- The exact wording of error messages


In addition, free technical support from our service staff and developers is available every working day. We are always ready to provide you with assistance for application requirements or specific information on the operation of our products. So please do not hesitate to call us or send us an e-mail.


Helpful Resources


General overview page of the WEROCK support: https://www.werocktools.com/support/ 

Knowledge database with numerous other cross-product information: https://www.werocktools.com/docs/ 

Online portal for technical support and repair requests: https://www.werocktools.com/technical-support/ 

Download drivers, software, manuals and other product-related files: https://www.werocktools.com/support/drivers-manuals/ 

 



Service adress

WEROCK Technologies GmbH

Kallhardtstr. 20

75173 Pforzheim

Deutschland


Tel.: +49-7231-4709405-13

Mail EMEA Region: [email protected]

Mail andere Regionen: [email protected]

www.werocktools.com