Problem description: The battery is not charging, the battery indicator flashes red.


Possible causes:


  • The mains adapter is not connected.
  • The connected mains adapter is not compatible (if the original is not used).
  • The battery is too hot or too cold.
  • The battery is not inserted correctly.
  • The contacts of the battery or the device are dirty.


Possible solutions:


  • Ensure that the mains adapter is connected correctly.
  • Ensure that the battery is inserted correctly.
  • Use the original mains adapter.
  • Keep the battery at room temperature for some time to temper it before charging it.
  • If the battery does not charge after being stored at very low temperatures, try disconnecting and reconnecting the mains adapter to solve the problem.
  • Make sure that the battery terminals are clean.