Description of the problem: No network connection is possible via the LAN interface.


Possible causes:


  • The LAN cable is not connected correctly.
  • The LAN cable is defective.
  • The router or switch is switched off or is not working properly.
  • The network configuration is incorrect.
  • Any necessary access data is incorrect.


Possible solutions:


  • Ensure that the LAN cable is correctly connected to the RJ-45 port and the network hub.
  • Check the LAN cable for defects, use a different one.
  • Check the router or switch and make sure it is switched on and configured correctly.
  • Make sure that the network configuration is correct. 
  • Make sure that the user name or password is correct.