Problem description: The GPS cannot find the location.


Possible causes:


  • The GPS is switched off.
  • Flight mode is activated.
  • Location detection is switched off in Windows.
  • The application is not configured correctly.
  • The application is not authorised to access your location.
  • You are inside a building.
  • Objects are blocking your view of the sky.
  • Electronic devices in the vicinity are causing interference.


Possible solutions:


  • Ensure that the GPS is switched on.
  • Make sure that the flight mode is deactivated.
  • Ensure that the location detection function is active.
  • Make sure that the application is authorised to use your location.
  • Make sure that the application is configured correctly. If the application uses a virtual COM port to connect to the GPS, make sure that the correct port is set.
  • Move the tablet outside or closer to a window.
  • Check whether objects such as buildings or trees are obstructing the clear view of the sky.
  • Check whether there is any interference in your surroundings, e.g. microwave ovens, cordless phones. Move the tablet away from objects that cause interference.