Description of the problem: No WiFi connection is possible.


Possible causes:


  • The WiFi is switched off.
  • The router is switched off or is not working properly.
  • Flight mode is activated.
  • The distance between the tablet and router is too big.
  • The WiFi network configuration is incorrect.
  • The password is incorrect.
  • Electronic devices in the vicinity are causing interference.


Possible solutions:


  • Ensure that the WiFi function is switched on.
  • Make sure that the SSID setting is the same for every wireless LAN device in the network.
  • Check the router and make sure it is switched on and configured correctly.
  • Make sure that the flight mode is deactivated.
  • Restart the tablet.
  • Move the tablet closer to the router.
  • Ensure that the IP address or subnet mask setting is correct.
  • Make sure that the password is correct.
  • Check whether there is any interference in your environment, e.g. microwave ovens, cordless phones. Move the tablet away from objects that cause interference.