Problem description: No Bluetooth connection to a Bluetooth device is possible.


Possible causes:


  • The Bluetooth is switched off.
  • The device to be connected is switched off.
  • Flight mode is activated.
  • The distance between the devices is too big.
  • The tablet and the device to be connected are not in pairing mode.
  • Electronic devices in the vicinity are causing interference.
  • The device to be connected is not compatible.


Possible solutions:


  • Ensure that Bluetooth is switched on for both devices.
  • Ensure that the flight mode is deactivated.
  • Make sure that the distance between the two devices is max. 10 metres and that there are no walls or major obstacles between the devices.
  • Make sure that both devices are switched on and configured so that they can be recognised.
  • Make sure that both devices are compatible.
  • Check whether there is any interference in your environment, e.g. microwave ovens, cordless phones. Move the tablet away from objects that cause interference.